Who is a Facility Manager?

facility manager

When we hear or read about facility management and the several benefits facility management brings to our built environments, we do not consciously identify that there are people “behind the scenes” – facility managers – who make it happen.

But oftentimes, when we are consciously aware, we confuse them with other similar professionals.

Do you know who a facility manager is? Can you tell a facility manager apart from other similar professionals, like property managers? If not, here is an opportunity to get clarity.

This article explains who facility managers are, what responsibilities they handle, and whether or not property management is included in what they do.

Who exactly are facility managers?

Facility managers are professionals who wear different hats because of the multiple business functions they perform, but their primary objective is to help you improve the operational efficiency of your organization.

Facility managers are responsible for helping you meet your company’s set goals. And because they have this responsibility, every function they perform is channelled towards making sure that you have a smooth daily operation in your organization.

To create this maximum efficiency, facility managers must work operationally and strategically. When working operationally, they are on standby to help with some tasks, fixing and adjusting things when required. Strategically, they assist the company in developing plans and processes that will improve operations in the future.

The next responsibility tied to the operational efficiency of an organization is the maintenance of building systems and services. Facility managers are responsible for these as well. With their expertise, they help create a conducive work environment for all—workers and visitors alike—using best practices. This is actually the core service they provide.

Having this background knowledge, we can say that facility managers are professionals who are responsible for operations and the maintenance of building systems and services.

Are you interested in becoming a facility manager? Here is what you should know.

Like in every other profession, you need a foundational degree to get started, but only in subjects that are related to facility management, such as facilities management, business studies, or management.

In addition to your foundational degree, you will also need to acquire the right combination of skills and get lots of experience. There are several ways to achieve this: you may learn from another facility manager; go for an advanced course to acquire the skills you lack; or start your career by first obtaining experience through similar roles such as management, administration, or hospitality.

Responsibilities of Facility Managers

  • Building and grounds upkeep

Building and ground maintenance is one of the duties facility managers handle. They are responsible for keeping the outdoor areas of a facility neat and presentable, and the indoor area airy and accommodating.

In general, they are tasked with providing a welcoming environment. This implies that, if property refurbishment is going to be necessary to improve the appearance of the entire building, they make the recommendations and see it done.

  • Cleaning

Facility managers have cleaning as one of their job roles. They ensure that a facility and its surrounding areas are tidy and made ready for business. In cleaning a facility, they may be required to dust, wipe, and wash certain areas in the facility.

  • Vending and Catering

One of the ways facility managers contribute to the welfare of workers and the overall efficiency of an organization is through vending and catering.

They help operate automatic vending machines to get drinks and beverages. They also help with getting meals. This is part of the administrative duty that they have in any organization.

  • Procurement and Contract Administration

Another area a facility manager may operate is in the procurement and supply department. They assist with the purchase of required goods and services that will enable an organisation to operate profitably.

In the same vein, they act as liaison officers between an organization and needed vendors. They negotiate terms with vendors and prepare and execute agreeable contracts that would lead to positive business outcomes.

  • Security

Facility managers ensure that a work environment is safe. They do this by enlightening workers about procedures necessary to provide protection and ensure safety generally or in the case of an emergency.

  • Space Management

To promote employee productivity, facility managers ensure that workspaces are functional. In addition to this, they are responsible for allocating and assigning available spaces in the facility for optimal use.

  • Infrastructure maintenance

Facility managers are required to take care of the basic facilities and installations used for running a business. They are to repair, renew, or replace equipment depending on the condition of the equipment to ensure smooth daily operation in the organization.

The Tasks of Facility Managers

As part of the job, facility managers may be required to do the following:

  • Facility managers prepare documents for issuing tenders to contractors.
  • They help manage, supervise, and coordinate the work of contractors.
  • They are responsible for investigating the availability and suitability of new premises options.
  • Facility managers are in charge of calculating and comparing costs for essential goods or services to maximize value for money.
  • They assist the company’s executives to come up with strategic plans for the future growth of the business in line with business objectives.
  • They manage daily operations to ensure that core activities are not disrupted.
  • They manage, direct, and plan critical services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
  • They ensure that buildings meet health and safety standards and that facilities are in compliance with applicable legislation.
  • They are responsible for moving management into new buildings, as well as space and resource allocation in the new facility. They also help reorganize existing facilities if required.
  • They ensure that employees or contractors complete their work satisfactorily. They follow up on any deficiencies if need be.
  • They co-ordinate and lead one or more teams responsible for various areas related to the facility.
  • They employ performance management techniques to drive continuous improvement and monitor and demonstrate achievement of agreed service levels.
  • Facility managers are trained experts in emergency protocols. They help deal with emergencies or urgent issues as they arise.

 Other Skills Facility Managers Need

Aside from the skills and experience, they ought to have, facility managers need other skills like

  • Interpersonal, relational, and networking abilities.
  • Procurement and negotiating abilities.
  • The ability to multitask and prioritize tasks.
  • The capability of making sound decisions.
  • Time management abilities.
  • Project management abilities
  • The ability to gather data from a variety of sources, including people.
  • Clear and concise writing abilities, as well as the ability to handle lengthy and complex documents,
  • Teamwork abilities, as well as the ability to lead and motivate others.
  • IT abilities
  • A practical, adaptable, and creative approach to work.
  • A full driving license may be required if travelling between sites.

Who Needs Facility Managers?

Facilities managers perform a variety of functions and support services, and this allows them to be any of these: operations manager, estates manager, technical services manager, or asset or property manager.

And yes, facility managers can stand in as your property manager if you don’t have one.

Here is a list of places facility managers can offer their services:

  • Business consulting agencies
  • Facility management companies
  • industrial plants and factories.
  • large public structures, such as museums and libraries.
  • government structures
  • Offices
  • Prisons
  • Hospitals, both private and public
  • universities, colleges, and schools
  • Scientific research facilities
  • shopping malls and business parks.
  • Specialized facility management consulting firms
  • stadiums

Residential facilities are also included in the list. Today, there are facility management service packages designed to help homeowners with their facility issues. JCFM has a number of these packages. James Cubitt Facility Managers (JCFM) helps organizations fulfil their dream of having a more productive and efficient work environment. We will ensure that your work environment creates the competitive advantage you need to scale your business.


Now can you tell me who a facility manager is?

You need a facility manager to help keep the building attractive, secure, and safe, whether or not you own the property or lease it.

But you only need a property manager if you own the building. A property manager represents you, the owner. They can hold or sell your building on your behalf. They can also assist you in generating income with it.

Do you need a facility manager to keep your facility attractive, secure and safe? Talk to us.

Phone number: +234 904 000 6627, +234 904 000 6628

Email: info@jamescubittfm.com



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